MOANA

International delivery costs will be calculated within the basket according to the size and weight of the parcel required. Find out more here.

• Delivery costs are calculated based on the weight and size of your order, as well as the destination country.
• Customs duties and taxes may apply for international orders, which are the responsibility of the recipient.
• Delivery times may vary depending on the destination country and customs processing times.
• We recommend checking with your local customs office for any specific regulations or requirements.

All orders are processed within 1-2 business days. Delivery times may vary depending on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped.

Yes, you will receive an email confirmation with a tracking number once your order has shipped.

Products labelled '*item fulfilled by Exertis on behalf of hmv' will be supplied to you directly by Exertis via their approved couriers. When you place an order for an item that is fulfilled by Exertis, your details shall be forwarded to them so that they can fulfil the order, and to their courier so that they can deliver the item.

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. Please ensure that the item is in its original condition and packaging. To initiate a return, please contact our customer service team for assistance.